When automation is introduced, the human error factor is eliminated and this means there will be accurate, reliable data across the enterprise. By using the ServiceNow platform this can be translated into a reality.
Once it is implemented in a correct way and staff has been trained to fully understand how it works, it makes the whole business very holistic across its entire spectrum, which will translate into higher growth and cost efficiency. A business will understand about ITSM and its branches such as HR, Marketing, Legal plus all streams of the business, by putting them on the same page, rather than function semi-independently. This means the entire business can be put by the cloud-based ServiceNow onto a workflow which enables tracking on crucial aspects such as:
The staff and services that are managed by the business
Overall view of all processes that have been completed
Time is taken to handle each process or operation
The ServiceNow platform gives management a deep insight into all processes and infrastructure by using a single system of record for IT. The management can view each interaction by a user and measure the service satisfaction levels of clients. Since ServiceNow will provide an automated workflow process, it allows each section of the business to be a service provider and to be in sync with it is business and IT strategy.
Since the applications and back-end systems throughout the enterprise are highly visible, management will receive real-time, actionable information and process flow, which covers the whole business. ServiceNow could be labeled as a platform that provides a structured process where everything is offered as a service. The focus now shifts from ITSM to service management as an enterprise discipline.
One of the major benefits of ServiceNow is that it effortlessly integrates older, established systems with ERP/CRM systems. This helps management to workout greater control and visibility during the development phase of any new business in the following way:
The synchronization of information across apps and data sources, based on site and in the cloud, will be unified
All arms of the business, whether new or running legacy systems can be monitored since data collection and analysis is possible using ServiceNow.
Reduces infrastructure and maintenance cost
It enhances productivity without additional cost, leading to larger profit margins.
In-built ability to invest in trending applications and systems. Therefore, continuous upgrades of apps and systems are possible without disruption.
This platform, by virtue of its automation, eliminates dependence on manual, redundant tasks. It enhances feedback on the efficiency of IT services in providing quality of products and services to clients. This leads to greater client satisfaction. New and latest applications can be introduced relatively easily, which will help the business develop and grow to match market dynamics.